Why didn't you say that in the first place? : How to be understood at work
Misunderstanding at work seems to be business as usual - yet nothing is more unproductive, costly, or frustrating. It frays tempers, saps energy, and causes errors, delays, and even lawsuits. Is there any way out? Richard Heyman offers a path to clear communication by demonstrating how we can always...
|Series:||Jossey-Bass management series