Why didn't you say that in the first place? : How to be understood at work

Misunderstanding at work seems to be business as usual - yet nothing is more unproductive, costly, or frustrating. It frays tempers, saps energy, and causes errors, delays, and even lawsuits. Is there any way out? Richard Heyman offers a path to clear communication by demonstrating how we can always...

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Bibliographic Details
Main Author: Heyman, Richard D.
Format: Book
Language:English
Published: San Francisco: Jossey-Bass Publishers, c1994.
Edition:1st ed.
Series:Jossey-Bass management series

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