Why didn't you say that in the first place? : How to be understood at work
Misunderstanding at work seems to be business as usual - yet nothing is more unproductive, costly, or frustrating. It frays tempers, saps energy, and causes errors, delays, and even lawsuits. Is there any way out? Richard Heyman offers a path to clear communication by demonstrating how we can always...
Main Author: | |
---|---|
Format: | Book |
Language: | English |
Published: |
San Francisco:
Jossey-Bass Publishers,
c1994..
|
Edition: | 1st ed.. |
Series: | Jossey-Bass management series
|