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|a Total quality management :
|b The route to improving performance
|c John S. Oakland..
|
| 250 |
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|a 2nd ed..
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| 260 |
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|a Oxford:
|b Butterworth-Heinemann,
|c 1993..
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| 300 |
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|a x, 463p:
|b ill;
|c 24 cm..
|
| 504 |
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|a Bibliography: p.448-456.
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|a Total quality management.
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|a Quality control.
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|c OPEN SHELVES
|e Wisma Putra-Open Shelves
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