Holdings: Customer satisfaction measurement for ISO 9000:2000

Bibliographic Details
Main Author:	Hill, Nigel, 1952-
Other Authors:	Self, Bill, Roche, Greg
Format:	Book
Language:	English
Published:	Oxford: Butterworth Heinemann, 2002.
Subjects:	Consumer satisfaction -- > Statistical methods -- > Questionaires ISO 9000 -- > Standards

Holdings details from Wisma Putra-Open Shelves
Call Number:	658 812

Accession	Item Category	Format	Status	Notes

0008954

OPEN SHELVES

Book

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