(1997). Microsoft sourcebook for the help desk: Techniques and tools for support organization design and management./ (2nd.ed.). Washington: Microsoft Press.
Chicago Style CitationMicrosoft Sourcebook for the Help Desk: Techniques and Tools for Support Organization Design and Management./. 2nd.ed. Washington: Microsoft Press, 1997.
MLA CitationMicrosoft Sourcebook for the Help Desk: Techniques and Tools for Support Organization Design and Management./. 2nd.ed. Washington: Microsoft Press, 1997.
Warning: These citations may not always be 100% accurate.