Microsoft sourcebook for the help desk : Techniques and tools for support organization design and management./.
| Format: | Book |
|---|---|
| Language: | English |
| Published: |
Washington:
Microsoft Press,
1997.
|
| Edition: | 2nd.ed.. |
| Subjects: |
| Physical Description: | xiii, 477p; 23cm. |
|---|---|
| ISBN: | 1572315822 |