Cases in total quality management
Written to accompany the best-selling title, Total Quality Management, this book of cases draws together a variety of international examples from a diversity of areas. The cases are of particular value and interest as they are not taken from the usual stable of known TQM companies. A great deal of u...
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Format: | Book |
Language: | English |
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Oxford Boston:
Butterworth-Heinemann,
1994..
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