Managing quality
| Other Authors: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York:
Prentice Hall,
1994..
|
| Edition: | 2nd ed.. |
| Subjects: |
Table of Contents:
- Pt. 1. The development of quality management. 1. Total Quality Management: an overview / B. G. Dale, R. J. Boaden and D. M. Lascelles. 2. Managing quality: an historical review / S. J. Morrison. 3. Japanese Total Quality Control / B. G. Dale. 4. Levels of Total Quality Management adoption / B. G. Dale, D. M. Lascelles and R. J. Boaden. 5. A generic framework for managing quality improvement / B. G. Dale and R. J. Boaden
- Pt. 2. The business context of quality management. 6. Strict product liability and its impact on the management of quality / N. R. Farnworth. 7. Designing for quality / B. G. Dale and J. S. Oakland. 8. Reliability engineering / P. D. T. O'Connor and B. G. Dale. 9. Quality costing / B. G. Dale
- Pt. 3. Introduction of quality management. 10. Managing service quality / B. R. Lewis. 11. Quality-related decision-making / A. J. Duncalf and B. G. Dale. 12. Managing human resources for quality / A. Wilkinson.