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|a Ross, Joel E.
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|a Total quality management :
|b Text, cases, and readings
|c by Joel E. Ross..
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| 260 |
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|a Delray Beach, FL:
|b St. Lucie Press,
|c c1993..
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| 300 |
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|a vi, 325 p:
|b ill;
|c 23 cm..
|
| 504 |
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|a Includes bibliographical references.
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|a Ch. I. Introduction to Total Quality Management -- Ch. II. Leadership -- Ch. III. Information and Analysis -- Ch. IV. Strategic Quality Planning -- Ch. V. Human Resource Development and Management -- Ch. VI. Management of Process Quality -- Ch. VII. Quality and Operational Results -- Ch. VIII. Customer Focus and Satisfaction -- Herton Technology: Case Study.
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|x Case studies.
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|a Total quality management.
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