Total quality management : Text, cases, and readings

Bibliographic Details
Main Author: Ross, Joel E.
Format: Book
Language:English
Published: Delray Beach, FL: St. Lucie Press, c1993.
Subjects:
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245 # 1 |a Total quality management :   |b Text, cases, and readings   |c by Joel E. Ross.. 
260 # # |a Delray Beach, FL:   |b St. Lucie Press,   |c c1993. 
300 # # |a vi, 325 p:   |b ill;   |c 23 cm. 
504 # # |a Includes bibliographical references. 
505 # 0 |a Ch. I. Introduction to Total Quality Management -- Ch. II. Leadership -- Ch. III. Information and Analysis -- Ch. IV. Strategic Quality Planning -- Ch. V. Human Resource Development and Management -- Ch. VI. Management of Process Quality -- Ch. VII. Quality and Operational Results -- Ch. VIII. Customer Focus and Satisfaction -- Herton Technology: Case Study. 
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650 # 0 |a Total quality management.  
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