Total quality management : Text, cases, and readings
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| Format: | Book |
| Language: | English |
| Published: |
Delray Beach, FL:
St. Lucie Press,
c1993..
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| Subjects: |
Table of Contents:
- Ch. I. Introduction to Total Quality Management
- Ch. II. Leadership
- Ch. III. Information and Analysis
- Ch. IV. Strategic Quality Planning
- Ch. V. Human Resource Development and Management
- Ch. VI. Management of Process Quality
- Ch. VII. Quality and Operational Results
- Ch. VIII. Customer Focus and Satisfaction
- Herton Technology: Case Study.