Total quality management : Text, cases, and readings

Bibliographic Details
Main Author: Ross, Joel E.
Format: Book
Published: Delray Beach, FL: St. Lucie Press, c1993.
Table of Contents:
  • Ch. I. Introduction to Total Quality Management
  • Ch. II. Leadership
  • Ch. III. Information and Analysis
  • Ch. IV. Strategic Quality Planning
  • Ch. V. Human Resource Development and Management
  • Ch. VI. Management of Process Quality
  • Ch. VII. Quality and Operational Results
  • Ch. VIII. Customer Focus and Satisfaction
  • Herton Technology: Case Study.