APA Citation

(1994). Command performance: The art of delivering quality service. Boston, MA: Harvard Business School Publishing.

Chicago Style Citation

Command Performance: The Art of Delivering Quality Service. Boston, MA: Harvard Business School Publishing, 1994.

MLA Citation

Command Performance: The Art of Delivering Quality Service. Boston, MA: Harvard Business School Publishing, 1994.

Warning: These citations may not always be 100% accurate.