Burwash, P. (1996). The key to great leadership: Rediscovering the principles of outstanding service : lessons from the front lines of world's best service companies. Kuala Lumpur: Syarikat First Agency.
Chicago Style CitationBurwash, Peter. The Key to Great Leadership: Rediscovering the Principles of Outstanding Service : Lessons From the Front Lines of World's Best Service Companies. Kuala Lumpur: Syarikat First Agency, 1996.
MLA CitationBurwash, Peter. The Key to Great Leadership: Rediscovering the Principles of Outstanding Service : Lessons From the Front Lines of World's Best Service Companies. Kuala Lumpur: Syarikat First Agency, 1996.
Warning: These citations may not always be 100% accurate.