Finch, L. C. (2000). Telephone courtesy & customer service (3rd ed.). Menlo Park, Calif: Crisp Publications.
Chicago Style CitationFinch, Lloyd C. Telephone Courtesy & Customer Service. 3rd ed. Menlo Park, Calif: Crisp Publications, 2000.
MLA CitationFinch, Lloyd C. Telephone Courtesy & Customer Service. 3rd ed. Menlo Park, Calif: Crisp Publications, 2000.
Warning: These citations may not always be 100% accurate.