APA Citation

Finch, L. C. (2000). Telephone courtesy & customer service (3rd ed.). Menlo Park, Calif: Crisp Publications.

Chicago Style Citation

Finch, Lloyd C. Telephone Courtesy & Customer Service. 3rd ed. Menlo Park, Calif: Crisp Publications, 2000.

MLA Citation

Finch, Lloyd C. Telephone Courtesy & Customer Service. 3rd ed. Menlo Park, Calif: Crisp Publications, 2000.

Warning: These citations may not always be 100% accurate.