Telephone courtesy & customer service

Bibliographic Details
Main Author: Finch, Lloyd C.
Format: Book
Language:English
Published: Menlo Park, Calif: Crisp Publications, c2000..
Edition:3rd ed..
Series:Fifty-Minute series.
Subjects:
Description
Physical Description:vi, 104 p: ill; 26 cm..
ISBN:1560525770 (pbk. : alk. paper)