APA Citation

Davidow, W. H., & Uttal, B. (1990). Total customer service: The ultimate weapon. New York: Harper Collins.

Chicago Style Citation

Davidow, William H., and Bro Uttal. Total Customer Service: The Ultimate Weapon. New York: Harper Collins, 1990.

MLA Citation

Davidow, William H., and Bro Uttal. Total Customer Service: The Ultimate Weapon. New York: Harper Collins, 1990.

Warning: These citations may not always be 100% accurate.