Kessler, S. (1996). Total quality service: A simplified approach to using the Baldrige Award criteria. Kuala Lumpur: Syarikat First Agency.
Chicago Style CitationKessler, Sheila. Total Quality Service: A Simplified Approach to Using the Baldrige Award Criteria. Kuala Lumpur: Syarikat First Agency, 1996.
MLA CitationKessler, Sheila. Total Quality Service: A Simplified Approach to Using the Baldrige Award Criteria. Kuala Lumpur: Syarikat First Agency, 1996.
Warning: These citations may not always be 100% accurate.