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|a 658.562 KES
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| 100 |
# |
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|a Kessler, Sheila
|
| 245 |
# |
1 |
|a Total quality service :
|b a simplified approach to using the Baldrige Award criteria
|c by Sheila Kessler.
|
| 260 |
# |
# |
|a Kuala Lumpur:
|b Syarikat First Agency,
|c 1996.
|
| 350 |
# |
# |
|a RM19.90
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| 650 |
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0 |
|a Quality control
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| 650 |
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|a Customer service
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|a Syarikat First Agency
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|z 201211021427
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|a 11829
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| 988 |
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|a Inv. No.0274
|
| 989 |
# |
# |
|a 12.1.98
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| 999 |
|
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|a 1000009944
|b Book
|c REFERENCE
|e IDFR Library-1st Floor
|
