Harris, E. K. (2007). Customer service: A practical approach (4th ed.). Boston: Pearson.
Chicago Style CitationHarris, Elaine K. Customer Service: A Practical Approach. 4th ed. Boston: Pearson, 2007.
MLA CitationHarris, Elaine K. Customer Service: A Practical Approach. 4th ed. Boston: Pearson, 2007.
Warning: These citations may not always be 100% accurate.