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1

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Dealing with people you can't stand : How to bring out the best in people at their worst

by Brinkman, Rick
Published 1994

2

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Competence in interpersonal conflict

by Cupach, William R.
Published 1997

3

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25 ways to win with people : how to make others feel like a million bucks

by Maxwell, John C, 1947-
Published 2005

4

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Resolving conflicts : how to turn conflict into co-operation

by Grant, Wendy
Published 1997

5

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One minute for yourself : a simple strategy for a better life

by Johnson, Spencer
Published 2005

6

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Your attitude is showing : a primer of human relations

by Chapman, Elwood N.
Published 1993

7

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Influencing others.

8

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Influencing others.