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1

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Creating excellence in crisis care : A guide to effective training and program designs

by Hoff, Lee Ann
Published 1998

2

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Effective Negotiating.

by Comfort, Jeremy
Published 1998

3

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Giving presentations.

by Ellis, Mark
Published 1992

4

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by Ellis, Mark
Published 1989

5

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6

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Training without tears 10-12 May 2005.

Published 2005

7

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Exchanging information

by Johnson, Christine
Published 1991

8

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Presenting facts and figures

by Kerridge, David
Published 1988