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Telephone courtesy & customer service
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Finch, Lloyd C.
Published 2000
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Introducing public relations
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Fisher, Vicky
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Telephone skills from A to Z : the telephone doctor phone book
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Friedman, Nancy J.
Published 2002
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La cuisine : des petits gourmands
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Wilkes, Angela
Published 1989
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Building social business : the new kind of capitalism that serves humanity's most pressing needs
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Muhammad Yunus, 1940-
Published 2010
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The Galatea effect : managing the power of expectations.
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How to train with video : how to choose them and use them to past-forward training in your organization.
Published 1994
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The heart : attack.
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Perception.
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Group dynamics : groupthink.
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Career development : a plan for all seasons.
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The effective uses of power & authority.
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A case of working smarter, not harder.
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What is MBO?.
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Clear writing : a step by step guide
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Bonet, Diana
Published 1991
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Empowering people.
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Handling difficult people.
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Discipline interviewing.
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IDFR Library-Ground Floor
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600 - Technology
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Ash. Quarry Productions
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Bartlett, Christopher A.
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Drucker, Peter Ferdinand, 1909-
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