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1

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MS ISO 9000 : A practical guide for implementation in the civil service

by Halim Shafie
Published 1999

2

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Delivering quality service : Balancing customer perceptions and expectations

by Zeithaml, Valarie A.
Published 1990

3

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Quality systems handbook

by Hoyle, David
Published 1994

4

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Juran on leadership for quality : An executive handbook

by Juran, J. M. (Joseph M.)
Published 1989

5

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Six Sigma for managers : 24 lessons to understand and apply Six Sigma principles in any organisation

by Brue, Greg
Published 2005

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Get full text
Get full text

6

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ISO 9001:2000 : Audit procedures

by Tricker, Ray
Published 2002

7

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The Quality yearbook, 1995

by Cortada, James W.
Published 1995

8

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Six sigma for everyone

by Eckes, George, 1954-
Published 2003