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1

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The key to great leadership : rediscovering the principles of outstanding service : lessons from the front lines of world's best service companies

by Burwash, Peter
Published 1996

2

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Managing for results

by Drucker, Peter Ferdinand, 1909-
Published 1986

3

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Managing : a contemporary introduction

by Massie, Joseph L.
Published 1985

4

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The reengineering revolution

by Hammer, Michael
Published 1994

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The working leader

by Sayles, Leornard R.
Published 1993

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Management masterclass : a practical guide to the new realities of business

by Glass, Neil M
Published 1996