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IDFR Library-Ground Floor
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Telephone courtesy & customer service
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Finch, Lloyd C.
Published 2000
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Introducing public relations
by
Fisher, Vicky
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AN HONEST DAY'S WORK : Motivating Employees to Give Their Best.
Published 1900
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INCREASING EMPLOYEE PRODUCTIVITY : An Introduction to Value Management.
Published 1991
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Effective Negotiating.
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Comfort, Jeremy
Published 1998
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IDFR prospectus.
Published 1992
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Giving bad news.
Published 1992
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Why people buy.
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Personal grooming & hygiene.
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Personal grooming & hygiene.
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Telepone skills from A to Z : the telephone doctor phone book
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Friedman, Nancy J.
Published 1995
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The Galatea effect : managing the power of expectations.
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Effective delegation.
Published 1992
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Impressions count and so do you.
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Teamwork - the play.
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Courtesy under pressure : games customers / customer services people play.
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Dealing with angry customers.
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Creative problem solving.
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How to train with video : how to choose them and use them to past-forward training in your organization.
Published 1994
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Managing stress.
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IDFR Library-Ground Floor
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O'Driscoll, Nina
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