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1

Letter writing in English : rationale and models for social and business letters

by Malkoc, Anna Maria

2

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Plain english at work : a guide to business writing and speaking

by Bailey, Edward P.Jr.
Published 1996

3

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Successful writing at work

by Kolin, Philip C.
Published 2013

4

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Clear writing : a step by step guide

by Bonet, Diana
Published 1991

5

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Better business writing

by Brock, Susan L.
Published 1987

6

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Effective telephoning

by Comfort, Jeremy