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1

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How to get your message across : A practical guide to power communication

by Lewis, David
Published 1996

2

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Introducing public relations

by Fisher, Vicky

3

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Handling difficult people.

4

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Communicate clearly

by Heller, Robert
Published 1998

5

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Everyday communicatiopn techniques for the workplace : the right way to convey your message and have it understood

by Roberts, Deborah S.
Published 2005

6

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Introducing public relations

by Fisher, Vicky

7

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Communication skills : what everyone needs to know.

8

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Handling difficult people.