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1
Crafting customer value : The art and science
by
Duchessi, Peter, 1953-
Published 2002
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2
Command performance : The art of delivering quality service
Published 1994
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Building a successful customer-service culture : A guide for Library and Information managers
Published 2002
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Loyalty rules! : how today's leaders build lasting relationships
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Reichheld, Frederick F.
Published 2001
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Pengurusan khidmat pelanggan : Petua dan teknik
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Rahmat Ismail
Published 2001
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600 - Technology
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000 - Computer science, information & general works
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Duchessi, Peter, 1953-
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Little, Joyce
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Melling, Maxine
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