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1

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Crafting customer value : The art and science

by Duchessi, Peter, 1953-
Published 2002

2

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Command performance : The art of delivering quality service

Published 1994

3

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Building a successful customer-service culture : A guide for Library and Information managers

Published 2002

4

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Loyalty rules! : how today's leaders build lasting relationships

by Reichheld, Frederick F.
Published 2001

5

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The future of competition : co-creating unique value with customers

by Prahalad, C. K.
Published 2004

6

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Pengurusan khidmat pelanggan : Petua dan teknik

by Rahmat Ismail
Published 2001

7

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Dealing with angry customers.

8

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Dealing with angry customers.

9

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The power of customer service

by Timm, Paul R
Published 1989