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Building a successful customer-service culture : A guide for Library and Information managers
Published 2002
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The power of customer service
by
Timm, Paul R
Published 1989
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The power of customer service
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Timm, Paul R
Published 1989
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Total customer service : the ultimate weapon
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Davidow, William H.
Published 1990
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The power of customer service
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Timm, Paul R
Published 1989
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