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1
Building a successful customer-service culture : A guide for Library and Information managers
Published 2002
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2
Emotional value : creating strong bonds with your customers
by
Barlow, Janelle, 1943-
Published 2000
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3
Total quality service : a simplified approach to using the Baldrige Award criteria
by
Kessler, Sheila
Published 1996
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Courtesy under pressure : games customers / customer services people play.
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The power of customer service
by
Timm, Paul R
Published 1989
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6
Quality customer service.
Published 1990
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The power of customer service
by
Timm, Paul R
Published 1989
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8
Total customer service : the ultimate weapon
by
Davidow, William H.
Published 1990
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9
Correcting and rewarding employee behaviour.
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10
Customers for life : how to turn that one-time buyer into a lifetime customer
by
Sewell, Carl
Published 1991
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11
The good old days of quality services.
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12
The power of customer service
by
Timm, Paul R
Published 1989
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