Search Results

1

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Emotional value : creating strong bonds with your customers

by Barlow, Janelle, 1943-
Published 2000

2

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Total quality service : a simplified approach to using the Baldrige Award criteria

by Kessler, Sheila
Published 1996

3

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Courtesy under pressure : games customers / customer services people play.

4

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Quality customer service.

Published 1990

5

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Total customer service : the ultimate weapon

by Davidow, William H.
Published 1990

6

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Correcting and rewarding employee behaviour.

7

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Customers for life : how to turn that one-time buyer into a lifetime customer

by Sewell, Carl
Published 1991

8

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The good old days of quality services.