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Quality control
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Emotional value : creating strong bonds with your customers
by
Barlow, Janelle, 1943-
Published 2000
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Total quality service : a simplified approach to using the Baldrige Award criteria
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Kessler, Sheila
Published 1996
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IDFR Library-1st Floor
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600 - Technology
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Barlow, Janelle, 1943-
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Kessler, Sheila
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Maul, Dianna( 1950-)
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