Search Results

1

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Delivering quality service : Balancing customer perceptions and expectations

by Zeithaml, Valarie A.
Published 1990

2

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Command performance : The art of delivering quality service

Published 1994

3

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Telephone courtesy & customer service

by Finch, Lloyd C.
Published 2000

4

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101 ways to really satisfy your customers : How to keep your customers and attract new ones

by Griffiths, Andrew, 1966-
Published 2002

5

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Pengurusan khidmat pelanggan : Petua dan teknik

by Rahmat Ismail
Published 2001

6

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Customer service : a practical approach

by Harris, Elaine K.
Published 2007

7

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The innovator's dilemma : the revolutionary book that will change the way you do business

by Christensen, Clayton M.
Published 2005

8

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Executive's guide to knowledge management : the last competitive advantage

by Stapleton, James J.
Published 2003