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1

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Managing quality

Published 1994

2

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Total quality management : The key to business improvement./.

Published 1994

3

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Total quality management : Text, cases, and readings

by Ross, Joel E.
Published 1993

4

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Total quality organisation : Balance and harmony for excellence

by Barry, Thomas J.
Published 1997

5

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Quality systems handbook

by Hoyle, David
Published 1994

6

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Aktiviti 5S : Sisih, susun, sapu, seragam dan sentiasa praktik

by Zulkifley Mohamed
Published 2002

7

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Quality management handbook

Published 1992

8

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Total quality management in action

by Gitlow, Howard S.
Published 1994

9

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Vision, values, and courage : Leadership for quality management

by Snyder, Neil H, 1950-
Published 1994

10

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Total quality management : The route to improving performance

by Oakland, John S.
Published 1993

11

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TQM : An integrated approach

by Ho, Samuel K.
Published 1995

12

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Buku panduan amalan 8S semasa berurusan dengan pelanggan

Published 2009