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1

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Managing for world-class quality : a primer for executives and managers

by Shecter, Edwin S.
Published 1992

2

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Total quality organisation : Balance and harmony for excellence

by Barry, Thomas J.
Published 1997

3

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Quality systems handbook

by Hoyle, David
Published 1994

4

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Quality management handbook

Published 1992

5

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Total quality management : The route to improving performance

by Oakland, John S.
Published 1993

6

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Understanding just in time in a week

by Wheatley, Malcolm.
Published 1992

7

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Understanding total quality management

by Macdonald, John
Published 1993