Search Results - "Customer services"

1

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Executive's guide to knowledge management : the last competitive advantage

by Stapleton, James J.
Published 2003

Subjects: “...Customer services...”

2

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Emotional value : creating strong bonds with your customers

by Barlow, Janelle, 1943-
Published 2000

Subjects: “...Customer service...”

3

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The innovator's dilemma : the revolutionary book that will change the way you do business

by Christensen, Clayton M.
Published 2005

Subjects: “...Customer services...”

4

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Total quality service : a simplified approach to using the Baldrige Award criteria

by Kessler, Sheila
Published 1996

Subjects: “...Customer service...”

5

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Service quality : new directions in theory and practice

Published 1994

Subjects: “...Customer service -- Quality control...”