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1

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Total quality management : Text, cases, and readings

by Ross, Joel E.
Published 1993

2

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Cases in total quality management

by Oakland, John S.
Published 1994

3

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Total quality management in action

by Gitlow, Howard S.
Published 1994

4

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The 90 day ISO 9000 implementation guide

by Stewart, James R.
Published 1994

5

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Best practise benchmaking : an international perspective

by Codling, Sylvia
Published 1992

6

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Four practical revolutions in management : systems for creating unique organizational capability

by Shiba, Sh?oji, 1933-
Published 1993

7

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The 90 day ISO 9000 implementation guide : the basic

by Stewart, James R.
Published 1994

8

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The quality management manual : how to write and develop a successful manual for quality management

by Waller, Jenny
Published 1994