Cases in total quality management

Written to accompany the best-selling title, Total Quality Management, this book of cases draws together a variety of international examples from a diversity of areas. The cases are of particular value and interest as they are not taken from the usual stable of known TQM companies. A great deal of u...

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Bibliographic Details
Main Author: Oakland, John S.
Other Authors: Porter, Leslie J.
Format: Book
Published: Oxford Boston: Butterworth-Heinemann, 1994.

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Accession Item Category Format Status Notes
0002169 Open Shelves Book Available