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1

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The leader's guide to managing people : how to use soft skills to get hard results

by Brent, Mike

2

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Strengthening crisis communication with Ethan Becker 18 April 2014

3

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The skilled facilitator : practical wisdom for developing effective groups

by Schwarz, Roger M.
Published 1994

4

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The one minutes apology : a powerful way to make things better

by Blanchard, Ken
Published 2004

5

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Communication secrets

by Boyes, Carolyn
Published 2010

6

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Business and administrative communication

by Locker, Kitty
Published 1995

7

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Excellence in public relations and communication management

Published 1992

8

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The essential of public relations

by Black, Sam

9

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The seven deadly skills of communicating

by Jay, Ros
Published 1999

10

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The seven deadly skills of management

by Jay, Ros
Published 1999

11

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Stop the meeting I want to get off! : how to eliminate endless meetings while improving your team's communication, productivity, and effectiveness

by Snair, Scott
Published 2003

12

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Shaping the game : the new leader's guide to effective negotiating

by Watkins, Michael, 1956-
Published 2006

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13

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I've found the keys, now where's the car? : 10 keys to personal fulfillment, happiness and success : how to unlock your potential and turn change into opportunity

by Bennett, Vicki
Published 1997

14

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Essential manager's manual

by Heller, Robert, 1932
Published 1998

15

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Leadership basics for frontline managers : tips for raising your level of effectiveness and communication

by Templeman, Bill.
Published 2014

16

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The complete guide to people skills

by Bishop, Sue, 1949-
Published 1997