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The essentials of English : a writer's handbook
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Hogue, Ann
Published 2003
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Performance management and appraisal : a how-to-do-it manual for librarians
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Evans, G. Edward, 1937-
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Customer satisfaction measurement simplified : a step-by-step guide for ISO 9001 : 2000 certification
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Vavra, Terry G.
Published 2002
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