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20210405090000.0 |
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##20180815101900.0 |
| 008 |
180815s2007 maua 001 0 eng |
| 020 |
# |
# |
|a 9780131989375
|
| 035 |
# |
# |
|a 16885190
|
| 039 |
# |
# |
|y 201808151019
|z staff
|
| 040 |
# |
# |
|a eng
|
| 090 |
0 |
0 |
|a 658.8 HAR
|
| 100 |
# |
# |
|a Harris, Elaine K.
|
| 245 |
# |
1 |
|a Customer service :
|b a practical approach
|c Elaine K. Harris..
|
| 250 |
# |
# |
|a 4th ed..
|
| 260 |
# |
# |
|a Boston:
|b Pearson,
|c c2007..
|
| 300 |
# |
# |
|a xvii, 169 p:
|b ill;
|c 26 cm..
|
| 500 |
# |
# |
|a Includes index.
|
| 650 |
# |
0 |
|a Customer services.
|
| 999 |
|
|
|a 0014895
|b Book
|c OPEN SHELVES
|e Wisma Putra-Open Shelves
|
