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Pengurusan khidmat pelanggan : Petua dan teknik
by
Rahmat Ismail
Published 2001
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Consumer power : anywhere, anytime, anyone
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Anwar Fazal
Published 2011
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Service quality : new directions in theory and practice
Published 1994
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Customer satisfaction measurement simplified : a step-by-step guide for ISO 9001 : 2000 certification
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Vavra, Terry G.
Published 2002
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