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| 003 |
##MY-PuKLN |
| 005 |
##20121102110300.0 |
| 008 |
121102s2002 inu b 00110 eng |
| 020 |
# |
# |
|a 1557532311
|
| 039 |
# |
# |
|y 201211021103
|z VLOAD
|
| 041 |
# |
# |
|a eng
|
| 090 |
0 |
0 |
|a 658.812
|
| 100 |
# |
# |
|a Duchessi, Peter,
|d 1953-
|
| 245 |
# |
1 |
|a Crafting customer value :
|b The art and science
|c Peter Duchessi.
|
| 260 |
# |
# |
|a West Lafayette, Indiana:
|b Purdue University Press,
|c 2002.
|
| 300 |
# |
# |
|a xi, 193p;
|c 24cm.
|
| 504 |
# |
# |
|a Includes bibliographical references and index
|
| 650 |
# |
0 |
|a Customer relations
|
| 650 |
# |
0 |
|a Customer loyalty
|
| 949 |
# |
# |
|a VIRTUAITEM
|d 10000
|x 1
|a 658.812 DUC
|6 0008689
|p MONOGRAPH
|z 201211021103
|
| 999 |
|
|
|a 0008689
|b Book
|c OPEN SHELVES
|e Wisma Putra-Open Shelves
|
