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|a Dana, Daniel
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|a Conflict resolution :
|b mediation tools for everyday worklife
|c Daniel Dana.
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|a New York:
|b McGraw-Hill,
|c 2001.
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|a A briefcase book
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|a Mediation
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|a Conflict management
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|a Interpersonal conflict
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|c REFERENCE
|e IDFR Library-1st Floor
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