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Conflict resolution :
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Conflict resolution : mediation tools for everyday worklife
A briefcase book
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The management of struggle : elements of dispute resolution through negotiation, mediation, and arbitration
by: Keltner, John W. (Sam)
The Promise of mediation : Responding to conflict through empowerment and recognition
by: Bush, Robert A. Baruch.
The mediation process : practical strategies for resolving conflict
by: Moore, Christopher W.
Conflict resolution theory and practice : Integration and application
Conflict resolution theory and practice : integration and application