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|a 658.562
|
| 100 |
# |
# |
|a Oakland, John S.
|
| 245 |
# |
1 |
|a Cases in total quality management
|c John S. Oakland and Leslie J. Porter..
|
| 260 |
# |
# |
|a Oxford
|a Boston:
|b Butterworth-Heinemann,
|c 1994..
|
| 300 |
# |
# |
|a xxii, 271 p:
|b ill;
|c 25 cm..
|
| 504 |
# |
# |
|a Includes bibliographical references and index.
|
| 505 |
# |
0 |
|a Pt. 1. The Foundations for TQM -- Pt. 2. The Role of Quality Systems -- Pt. 3. The Role of Tools and the Improvement Cycle -- Pt. 4. The Organizational, Communication and Teamwork Requirements -- Pt. 5. TQM - Its Implementation and Integration into Strategy.
|
| 520 |
# |
# |
|a Written to accompany the best-selling title, Total Quality Management, this book of cases draws together a variety of international examples from a diversity of areas. The cases are of particular value and interest as they are not taken from the usual stable of known TQM companies. A great deal of useful learning can be derived from reading about the TQM experiences of other organizations, which in this book range from a leading business school - the authors' own institution - to a large international chemical company, from a manufacturer of aircraft to a well known insurance company. Supplying a wealth of information for students on business or management studies courses to give practicality in an academic setting, or for use by directors and managers to give a comparison with their own operations, Cases in Total Quality Management will be essential for everyone interested in the application of TQM.
|
| 650 |
# |
0 |
|a Total quality management --
|x Case studies.
|
| 700 |
# |
1 |
|a Porter, Leslie J.
|
| 949 |
# |
# |
|a VIRTUAITEM
|d 10000
|x 1
|o (7217)
|f 1
|a 658.562 OA
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| 999 |
|
|
|a 0002169
|b Book
|c OPEN SHELVES
|e Wisma Putra-Open Shelves
|
