Description: Delivering quality service :

Bibliographic Details
Main Author:	Zeithaml, Valarie A.
Other Authors:	Parasuraman, A., Berry, Leonard L( 1942-)
Format:	Book
Language:	English
Published:	New York London: Free Press: Collier Macmillan, c1990..
Subjects:	Service industries -- > Quality control -- > Mathematical models Customer services

Description
Physical Description:	xii, 226 p: ill; 25 cm..
Bibliography:	Includes bibliographical references (p. 207-218).
ISBN:	0029357012