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Delivering quality service : Balancing customer perceptions and expectations

Bibliographic Details
Main Author:	Zeithaml, Valarie A.
Other Authors:	Parasuraman, A., Berry, Leonard L( 1942-)
Format:	Book
Language:	English
Published:	New York London: Free Press: Collier Macmillan, c1990..
Subjects:	Service industries -- > Quality control -- > Mathematical models Customer services

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