|
|
|
|
| LEADER |
01051cam a2200277 7i4500 |
| 001 |
0000013824 |
| 005 |
20210404090000.0 |
| 003 |
##MY-PuKLN |
| 005 |
##20121102110500.0 |
| 008 |
121102s1990 nyua b 00110 eng |
| 019 |
0 |
# |
|a 89023592
|
| 020 |
# |
# |
|a 0029357012
|
| 039 |
# |
# |
|y 201211021105
|z VLOAD
|
| 050 |
# |
# |
|a HF5415.5
|
| 090 |
0 |
0 |
|a 658.812
|
| 100 |
# |
# |
|a Zeithaml, Valarie A.
|
| 245 |
# |
1 |
|a Delivering quality service :
|b Balancing customer perceptions and expectations
|c Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry..
|
| 260 |
# |
# |
|a New York
|a London:
|b Free Press:
|b Collier Macmillan,
|c c1990..
|
| 300 |
# |
# |
|a xii, 226 p:
|b ill;
|c 25 cm..
|
| 504 |
# |
# |
|a Includes bibliographical references (p. 207-218).
|
| 650 |
# |
0 |
|a Service industries --
|x Quality control --
|x Mathematical models
|
| 650 |
# |
0 |
|a Customer services
|
| 700 |
# |
1 |
|a Parasuraman, A.
|
| 700 |
# |
1 |
|a Berry, Leonard L(
|d 1942-)
|
| 949 |
# |
# |
|a VIRTUAITEM
|d 10000
|x 1
|a 658.812 ZEI
|6 0001460
|p MONOGRAPH
|z 201211021105
|
| 999 |
|
|
|a 0001460
|b Book
|c OPEN SHELVES
|e Wisma Putra-Open Shelves
|
