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Delivering quality service :
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Delivering quality service : Balancing customer perceptions and expectations
Bibliographic Details
Main Author:
Zeithaml, Valarie A.
Other Authors:
Parasuraman, A.
,
Berry, Leonard L( 1942-)
Format:
Book
Language:
English
Published:
New York London:
Free Press: Collier Macmillan,
c1990..
Subjects:
Service industries --
>
Quality control --
>
Mathematical models
Customer services
Holdings
Description
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